Shopping Notes

Thank you for your support and love for Byzoom Fitness. First of all, please read the following shopping instructions for shopping in the Byzoom Fitness online store.
I hope that after understanding this, you can purchase products with peace of mind and have a better fitness experience.

1. Product transportation

  • Shipping by Dayong Freight: Delivery to your home (please contact customer service if you need cash on delivery service)
    Supermarket pick-up: The total length, width and height of the product shall not exceed 105 cm, and the length of one side shall not exceed 45 cm. If the length of one side is 30~45 cm, the length of the other two sides shall not exceed 30 cm, and the weight shall be less than 5 kg.
  • Shipping time is Monday to Friday. Orders are completed before 16:00 every day and shipped on the same day (excluding holidays and national holidays).
  • Shipping fee: If you place a single order of NT1,000 or more at the Byzoom Fitness online store, you will enjoy free shipping. If you need to ship to overseas areas, please contact customer service personnel.

2. Return/Exchange Instructions

  • In accordance with the provisions of the Consumer Protection Law, all Byzoom Fitness products are entitled to a seven-day product appreciation period (including holidays) after consumers sign for the products.
  • If the product is defective, an exchange of the same product will be accepted, and the return shipping fee will be borne by Byzoom Fitness. If you find any problem with the product after receiving it, please immediately take a photo of the defective area and notify Byzoom Fitness customer service staff.
    Customer service hotline: 04-2620-2828
    Facebook: Byzoom Fitness is the preferred home fitness brand
    Line ID: @846kmgzs
  • If a return or exchange is required due to personal reasons such as size mismatch, etc., the consumer will have to bear the return shipping costs.
    The seven-day appreciation period is not a product trial period. After the product has been opened and used, it cannot be returned except for defects in the product itself. The provisions of the aforementioned consumer protection law do not apply to the following circumstances:
    (a) Returned goods must keep the integrity and cleanliness of the goods, gifts, elevators, outer packaging plastic bags, and all accompanying documents, information and accessories. If a physical invoice (paper) has been issued and obtained, it must be Return together with invoice; returns will be processed at the discretion of inspectors. In serious cases, the company may refuse returns and refunds.
    (b) Due to hygiene considerations, yoga-related products cannot be returned once the packaging is opened. If the package of the item is obviously creased or dirty during the unpacking process, it will not be returned.
    (c) If the product has already been released or has been processed on the product, it is not the same as the Byzoom Fitness product when it was shipped, and cannot be returned.
    (e) If you receive a free gift when you spend the full amount or receive an event gift, please return it together with the product when returning the product. Returns will not be possible if the gift is not returned.
    (f) If the website is marked with [No return service provided], the opened special sale, limited edition, lucky bag combination.
    (g) If the customer service staff is not informed of the need to return the product after the seven-day appreciation period has passed; or if the customer service staff has been informed of the need to return the product, but the product is not returned to the supermarket within the time limit, or if the home delivery operator cannot be contacted and the product has not been received, the product will not be returned.
  • After Byzoom Fitness receives the returned merchandise and confirms that the return is complete, if the refund account information is correct, the refund will be made to the designated account within 7-15 working days.
  • Product warranty: One-year product warranty is provided under normal use.
  • Product insurance: Byzoom Fitness’s entire range of products has been insured with RMB 30 million product liability insurance.

3. Customer service information

  • Customer service hours: Monday to Friday 09:30~12:00, 13:30~17:00
  • Customer Service Center Contact Information Customer Service Telephone: 04-2620-2828
    Facebook: Byzoom Fitness is the preferred home fitness brand
    Line ID: @846kmgzs
    ※ If it falls on a national holiday or consecutive holidays, customer service will be suspended. We apologize for any inconvenience caused.